eCommerce is evolving at breakneck speeds to meet customer demands. B2B is finally getting on board and adopting retail models, creating new revenue opportunities that come with significant challenges. Content management, inventory and warehouse management, clickstream analytics and order fulfillment are now calling for unique strategies, tighter technology integrations, and new data-driven approaches.
Keep the buying process simple.
Buying from your business should be as easy as ordering from a top online retailer. This means designing each interaction around customer needs, and ensuring a smooth experience from research and purchase, to shipping and support. We work with you to analyze customer behavior and design personalized experiences for higher sales. Don’t worry. We make it look easy.
Make selling easier.
If you don’t meet buyer expectations around ease of use and data privacy, your sales—and your reputation—will suffer. But getting your eCommerce, ERP, and other backend systems working together in a secure way can be a pain. It takes expertise that you might not have in-house. We’ll evaluate your systems, create an e-commerce roadmap, and develop solution architectures needed to keep buyers safe, satisfied, and most importantly—spending.
Dazzle with your customer experience.
B2B buying cycles can last several months or longer, so it’s important to build relationships with customers over time. Advanced technologies like chatbots and conversational interfaces let you connect with customers at scale, while personalized microsites give users the individual attention they crave. We’ll show you how you can get a competitive edge using the latest engaging technologies.
Drive sales with data and analytics
Every time someone clicks on your site, writes a product review, or mentions your company name online, they’re giving us important intel for improving the buying experience. We’ll help you get the most from this data by mining customer behavior and sentiment, and providing actionable insights for higher conversions.
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